In event of unexpected cash withdrawal spikes, Auriga urged banks to use Predictive technology for benefits to both customers as well as banks.
Auriga, a leading provider of banking technology, is urging banks to prepare for sudden spikes in cash withdrawals this weekend, as another bank holiday puts pressure on banks to get cash to the right place at the right time.
“It’s more than just the money in your customer’s wallet that’s at stake”, explained David Smith, Business Development & Partner Management at Auriga, “if your customers can’t get access to their money, they’ll turn to your competitors and let you know about it on social media. Your brand reputation is on the line. While there are many elements to consider, simple steps can help you get the timing of your deliveries right, and keep your cash levels at their optimal level.”
Predictive technology can help banks to plan for seasonal swings, ‘self-learning’ data and analysis can forecast where cash will be required and help banks plan for optimum cash delivery and pickup for each cash point. Automated cash management minimising out of service time for ATMs, and reduces the costs of cash management by between 10% and 25% – bringing benefits for banks and their customers.
“Of course, banks have several very important factors to weigh up here – the costs of insurance to keep cash om the branch and vault need to be minimised, the logistical costs of topping up cash machines if they run out, the cash’s cost locked-up the counting costs and the cash and so on.
Some banks might choose to hold off replenishing supplies to make sure the next delivery arrives just before it is needed, increasing the cash availability risks, while others will rely on putting multiple ATMs in each location, or accepting the increased insurance costs. While the strategy you take will depend on your specific branch calendar, country regulations, number of cashpoints in your network and lots of other variables.
However, you manage it, make sure predictive technology is at the centre of your strategy – cash shortages are expensive and slow to rectify, and a mistake that no bank can afford to make.
Cash is still the preferred payment in many towns up and down the UK, especially seaside villages where small businesses rely on tourists with cash to pay for goods and services. Customers expect to be able to get cash out when they arrive at their destination and they won’t be happy if they can’t find it. Spare a thought for the businesses and tourists in the seaside town of Tenby which ran out of money at its cash points over the Easter Bank Holiday weekend – risking lost revenue and a hit on the local economy.”